Terms of Engagement

Applicability: These Terms of Engagement apply to all engineering consultancy, Extra-Low Voltage (ELV) integration, CCTV installations, access control works, and maintenance SLAs executed by Falcon Integrated Security Systems Services in the State of Qatar.

1. Technical Proposals & Validity

All commercial proposals, quotations, and Bill of Quantities (BOQ) issued by FISSS remain valid for thirty (30) calendar days from the date of submission, unless stipulated otherwise in formal tender conditions. Prices are based on specifications and quantities identified in the agreed Scope of Work (SOW).

2. Site Access & Civil Prerequisites

The client or main civil contractor shall guarantee unobstructed, safe access to the work areas in Qatar, including required access permits, permanent/temporary electrical supply (Kahramaa), structured cable containment, trenching, and civil raceways required for equipment mounting.

3. Regulatory Submittals & Authority Coordination

FISSS prepares technical documentation, CAD shop drawings, and retention calculation dossiers in technical alignment with relevant authority requirements. Client or appointed consultant remains responsible for providing timely architectural base plans and facilitating formal property ownership documentation.

4. Variations & Scope Adjustments

Any deviation, addition, or reduction in equipment counts, cable routes, or site parameters requested by the client shall be documented through a formal Variation Order (VO) specifying cost adjustments and schedule modifications prior to procurement or installation.

5. Testing, Commissioning & Handover

System completion requires joint Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) witnessed by the client’s designated consultant. Upon successful verification, an official Handover Certificate and complete As-Built documentation package shall be signed.

6. Workmanship Warranty & SLAs

FISSS provides a standard twelve (12) month workmanship warranty covering installation defects from the date of formal handover. Manufacturer component warranties apply directly as issued by equipment manufacturers. Ongoing 24/7 emergency response is maintained under active Annual Maintenance Contracts (AMC).

7. Governing Law & Jurisdiction

These Terms and any resulting subcontract agreements shall be governed by, and construed in accordance with, the commercial laws of the State of Qatar. Any dispute that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent courts of Doha, Qatar.

Al Mansour Business Park, P.O. Box 16410, Doha, State of Qatar