Maintenance & Support · Corrective Maintenance
Corrective maintenance
When something fails, you need it diagnosed and fixed quickly. Our engineers restore service, find the root cause and document what was done.
What Corrective Maintenance covers
Faults reported to our support desk are prioritised by impact. Engineers diagnose the issue remotely where possible, then attend site with suitable spares to replace cameras, power supplies, network ports or damaged fiber. Where a warranty replacement is needed, temporary units can be provided where available, and every call is closed with a report and recommendations to prevent recurrence.
Corrective Maintenance in brief
| Response | Response times agreed per site in the SLA |
|---|---|
| Spares | Critical spares held as agreed in the contract |
| Availability | Emergency call-out options for critical sites |
| Reporting | Fault report with root cause and closure |
Service delivered against the agreed SLA and manufacturer repair procedures.
Corrective Maintenance deliverables
- Fault logging and priority assignment
- Remote diagnosis where possible
- On-site repair and device replacement
- Warranty (RMA) coordination
- Closure report with root cause and recommendations
When clients ask for Corrective Maintenance
- Sites under an annual maintenance contract
- Critical facilities needing emergency support
- Systems out of warranty
- One-off repairs for non-contract clients
How we approach Corrective Maintenance
Priorities by impact
A failed recording server is more urgent than a single indoor camera; SLAs reflect this.
Spares on hand
Agreeing critical spares in advance shortens repair times.
Fix the cause
Root-cause analysis prevents the same fault returning.
Services alongside Corrective Maintenance
Corrective Maintenance: common questions
What response time can you offer?
Response times are agreed per site in the maintenance contract, based on criticality and location.
Do you repair systems without a contract?
Yes, subject to availability. Contract clients receive priority.
Need Corrective Maintenance on your next project?
Tell us about the site, the programme and the systems involved — we will propose a Corrective Maintenance scope, a team and a realistic timeline.